Frequently Asked Questions

Please refer to our terms and conditions.

Hiring a Bike & Go

  • Bike & Go bikes are great for getting around – they are smart, practical and hardwearing. They have 11 amazing features including luggage carriers, integrated locks, chain and mud guard and many more. Click here to learn all about the features of a Bike & Go.

  • There are 73 Bike & Go locations across the UK and as a Bike & Go member you will have access to all of them. Click here to see a full list of Bike & Go locations.

  • Yes, once you have hired a bike you can return it to any participating station free of charge. Click here to see all participating stations.

  • At most stations, bikes can only be returned before ticket office closing time, usually the departure time of the last train. Some stations have a drop box where keys can be securely deposited outside of opening hours. These can be found next to the bike storage locations. Your rental period will only stop when the ticket office re-opens and keys are collected, so remember to check ticket office opening times.

  • Yes, you can keep the bike for up to 72 hours. The bikes are also equipped with integral locks so you can securely lock the bike up to an immovable object.

  • Yes, you are welcome to use the bike for a single period of up to 72 hours. You will be charged £3.80 for every 24-hour hire period.

  • You will be charged a late fee of £7.50 for each additional 24-hour period that the bike is not returned. If the bike is not returned within 7 days, you will be charged £400.00. This charge is in addition to the late fee and the daily rental charge accrued, but will be refunded if you return the bike to the station. For more information, please refer to our terms and conditions.

  • Yes. When you register online you immediately receive a welcome email with a membership number. Simply show this email on your tablet/phone or printed to the staff at the ticket office. You do not need your membership card.

  • It’s not possible to reserve a bike but you can check live availability on the location pages. We try to match supply and demand of bikes at our stations so normally there should be enough bikes available at each station. However, if you are with a big group please contact us on [email protected] to see if we can make arrangements for you.

  • No. When you register for Bike & Go you will immediately receive a welcome email. Simply show this email on your tablet/phone or printed to the staff at the ticket office. Your membership card will then arrive in the post. 

  • To register as a Subscription Holder, you must be 18 years or over, however the card holder (Card holder – is either the Subscription Holder and/or the person authorised by the Subscription Holder to rent a Bike & Go bike) needs to be aged 16 years or over.

Using a Bike & Go

My Bike & Go account